Anna is an interpreter helping David with a difficult client. The client is upset and the conversation is tense. Anna must close the call politely and professionally.
Vocabulary:
Interpreter: A person who translates spoken language.
Frustration: A feeling of being upset or annoyed.
Assure: To tell someone something to make them feel better.
Threaten: To say you will cause harm or trouble.
Professionally: Doing something in a polite and skilled way.
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