Olivia and James talk about handling customer questions. They work as interpreters from home. Olivia explains how to answer objections clearly.
Vocabulary:
Objection: A reason for disagreeing or refusing something
Patient: Able to stay calm and not get angry
Confident: Feeling sure about your abilities
Explain: To make something clear or easy to understand
Care: To show concern or interest in someone
Practice more with this lesson:
