Emma and Kevin discuss how to end a call with a hard client. They try to stay calm and polite. They want to keep the client happy.
Vocabulary:
Calm: Not angry or upset.
Professional: Showing skill and respect at work.
Polite: Showing good manners.
Follow-up: An action done later to check progress.
Respect: Showing care and consideration for others.
Practice more with this lesson:
