Jessica and James discuss how to manage client objections during busy times. They focus on staying calm and professional. Their goal is to keep the client happy despite the rush.
Vocabulary:
Objection: A reason for disagreeing or refusing.
Feedback: Information about how well something is done.
Alternative: A different option or choice.
Summary: A short statement of the main points.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
