Sarah, an interior designer, faces a problem with a VIP customer’s order. She talks to John to solve it quickly. They plan to apologize and offer compensation.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: When something happens later than planned.
Trust: Belief that someone will do what is right.
Vip: A very important person.
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