William is training Emma on how to end a talk well. They practice after getting bad feedback from a client. The goal is to stay calm and polite.
Vocabulary:
Feedback: Information about how well you did something.
Professional: Behaving in a polite and skilled way at work.
Polite: Showing good manners and respect to others.
Improve: To make something better.
Confident: Feeling sure about your abilities.
Practice more with this lesson:
