Vocabulary Flashcards and Quiz of Training New Staff During System Outage – English for Insurance Agent – Easy Level

Policy
A document that shows insurance details.
Outage
A time when a system is not working.
Claim
A request for money from insurance.
Customer
A person who buys a service or product.
Patient
Able to stay calm and wait.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Policy
Outage
Claim
Customer
Patient
A document that shows insurance details.
A time when a system is not working.
A person who buys a service or product.
Able to stay calm and wait.
A request for money from insurance.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Policy” mean?
4. What does “Outage” mean?
5. What does “Claim” mean?
6. What does “Customer” mean?
7. What does “Patient” mean?

Practice more with this lesson:


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