English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Limited Resources – English for Insurance Agent – Advanced Level

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by

Michael Carter
in
Complaint
A statement about a problem or issue.
Claim
A request for payment from insurance.
Discount
A reduction in price or cost.
Escalate
To raise to a higher level.
Resources
Available supplies or staff to do work.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Claim
Discount
Escalate
Resources
A statement about a problem or issue.
To raise to a higher level.
A reduction in price or cost.
A request for payment from insurance.
Available supplies or staff to do work.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Claim” mean?
5. What does “Discount” mean?
6. What does “Escalate” mean?
7. What does “Resources” mean?

Practice more with this lesson: