Vocabulary Flashcards and Quiz of Escalating a Complaint Under Deadline Pressure – English for Insurance Agent – Easy Level

Complaint
A statement that something is wrong.
Escalate
To raise a problem to higher authority.
Deadline
The time by which something must be done.
Client
A person who uses a service.
Documents
Papers with important information.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Escalate
Deadline
Client
Documents
A statement that something is wrong.
Papers with important information.
The time by which something must be done.
A person who uses a service.
To raise a problem to higher authority.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Escalate” mean?
5. What does “Deadline” mean?
6. What does “Client” mean?
7. What does “Documents” mean?

Practice more with this lesson:


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