Technical Support: Finding Root Causes with Unclear Requirements – English for Insurance Agent – Medium Level

Linda is an insurance agent. She talks with Kevin from technical support. They try to find the problem with unclear information.

🎧 Technical Support: Finding Root Causes with Unclear Requirements
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Vocabulary:

Policy: A contract of insurance.

Update: To make something more current or correct.

Logs: Records of events or actions in a system.

Error: A mistake or problem in a system.

Client: A person who uses a service or product.


Practice more with this lesson:


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