William and Olivia discuss how to set priorities in their insurance work. They talk about following up on previous tasks. The conversation shows how culture affects communication.
Vocabulary:
Priority: Something that is more important than other things.
Follow-up: An action done to check or continue previous work.
Policy: A contract between a person and an insurance company.
Client: A person who receives services from a professional.
Culture: The beliefs and ways of life of a group of people.
Practice more with this lesson:
