David talks to Laura about her urgent insurance request. He listens carefully and gives her clear answers. David wants to make Laura feel calm and helped.
Vocabulary:
Urgent: Needing quick action or attention.
Request: Asking for something politely.
Reassure: To say something to make someone feel less worried.
Support: Help or assistance given to someone.
Update: To give new information about something.
Practice more with this lesson:
