David and Sarah meet with clients during a system outage. They discuss how to help clients with their insurance needs despite the problem. They offer a solution to keep things moving smoothly.
Vocabulary:
Outage: A time when a system is not working.
Solution: A way to fix a problem.
Process: To handle or deal with something.
Confirm: To make sure something is correct.
Patience: The ability to wait calmly.
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