John explains how to handle busy times at work. Sarah asks about customer service and priorities. They talk about ways to stay calm and help customers well.
Vocabulary:
Peak: The busiest or highest point in activity
Prioritize: To put tasks in order of importance
Urgent: Needing quick action or attention
Overwhelmed: Feeling stressed by too much to do
Polite: Showing good manners and respect
Practice more with this lesson:
