Mia is an insurance agent. She needs to help Robert with a problem. Resources are limited, so she must escalate the issue.
Vocabulary:
Escalate: To send a problem to someone with more power
Resource: A person or tool used to help solve problems
Claim: A request for payment from insurance
Senior: A person with more experience or higher rank
Complex: Not simple; having many parts or difficulties
Practice more with this lesson:
