Olivia trains David on handling urgent problems. They discuss when to escalate issues quickly. The goal is to meet deadlines and keep clients happy.
Vocabulary:
Escalate: To raise a problem to a higher level for quick action
Deadline: The latest time by which something must be done
Supervisor: A person who manages or directs work
Urgent: Needing immediate attention or action
Client: A person who receives services or help
Practice more with this lesson:
