Robert trains Anna on how to handle unclear client requests. He shows her how to apologize and offer compensation politely. This helps improve customer service in insurance.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a problem
Unclear: Not easy to understand
Polite: Showing good manners and respect
Confusion: A state of not understanding something
Practice more with this lesson:
