English Lessons

Vocabulary Flashcards and Quiz of Handling Emergencies with a VIP Customer – English for HR Manager – Easy Level

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by

Michael Carter
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Emergency
A sudden serious situation needing quick action
VIP
A very important person
Refund
Money given back for a returned product
Replacement
Something given instead of a broken or wrong item
Calm
Not angry or upset

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Emergency
VIP
Refund
Replacement
Calm
Money given back for a returned product
Not angry or upset
Something given instead of a broken or wrong item
A very important person
A sudden serious situation needing quick action

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Emergency” mean?
4. What does “VIP” mean?
5. What does “Refund” mean?
6. What does “Replacement” mean?
7. What does “Calm” mean?

Practice more with this lesson:


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