Michael, the HR manager, talks to Mia about a problem. They discuss a delay during busy hours. Michael apologizes and offers a solution.
Vocabulary:
Apologize: To say sorry for a mistake.
Delay: When something happens later than planned.
Busy: Having a lot of work or activity.
Compensation: Something given to make up for a problem.
Morale: The feeling of confidence and happiness in a group.
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