Laura, an HR manager, talks to David about a recent service failure. They discuss progress and objections from employees. Laura explains the steps taken to fix the problem.
Vocabulary:
Objection: A reason for disagreeing or opposing something
Reliability: The quality of being dependable or trustworthy
Monitoring: Watching or checking something carefully over time
Feedback: Information about reactions to a product or action
Trust: Belief in the honesty or ability of someone
Practice more with this lesson:
