James, the HR manager, talks with Sophia about a recent service failure. He asks questions to understand the problem better. They discuss the next steps to fix the issue.
Vocabulary:
Service failure: When a service stops working properly.
Server crash: When a computer server suddenly stops working.
Traffic: The number of users or data on a system.
Root cause: The main reason why a problem happens.
Upgrade: To improve or replace something with a better version.
Practice more with this lesson:
