Linda trains new staff on how to handle objections during a system outage. She explains the best ways to communicate with employees. Mark listens and asks questions.
Vocabulary:
Objection: A reason for disagreeing or opposing something
Outage: A time when a system is not working
Acknowledge: To show you notice or accept something
Patient: Able to wait without getting angry
Alternative: A different option or choice
Practice more with this lesson:
