Handling Complaints with Reassurance in HR – English for HR Manager – Medium Level

John, an HR manager, talks to Emily about a problem. Emily is upset about a complex issue. John tries to explain and reassure her calmly.

🎧 Handling Complaints with Reassurance in HR
0:00 / 0:00
Loading subtitles…

Vocabulary:

Concern: A feeling of worry or care about something

Policy: A set of rules or plans made by a company

Reassure: To make someone feel less worried

Feedback: Information about how well something is done

Balance: A fair or equal amount of different things


Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.