Handling Complaints with a VIP Customer – English for HR Manager – Medium Level

Michael is an HR manager. He talks with Mia, a VIP customer. They discuss a problem and find a solution.

🎧 Handling Complaints with a VIP Customer
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Vocabulary:

Concern: A problem or worry someone has.

Response: An answer or reaction to something.

Delay: A period of time when something is late.

Assign: To give someone a task or job.

Feedback: Information about how good or bad something is.


Practice more with this lesson:


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