Mia is an HR manager. She helps Michael with his urgent complaint. She listens and offers a solution.
Vocabulary:
Complaint: A statement about a problem or bad situation.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or mistake.
Urgent: Very important and needing quick action.
Bonus: Extra money given as a reward or help.
Practice more with this lesson:
