English Lessons

Vocabulary Flashcards and Quiz of Performance Review After Service Failure – English for Hotel Receptionist – Easy Level

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by

Michael Carter
in
Guest
A person who stays at a hotel.
Complaint
A statement about something wrong or bad.
Apologize
To say sorry for a mistake.
Delay
When something happens later than planned.
Service
Help or work done for others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Guest
Complaint
Apologize
Delay
Service
A statement about something wrong or bad.
Help or work done for others.
A person who stays at a hotel.
To say sorry for a mistake.
When something happens later than planned.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Guest” mean?
4. What does “Complaint” mean?
5. What does “Apologize” mean?
6. What does “Delay” mean?
7. What does “Service” mean?

Practice more with this lesson: