English Lessons

Vocabulary Flashcards and Quiz of Performance Review After Service Failure โ€“ English for Hotel Receptionist โ€“ Easy Level

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by

Michael Carter
in
Guest
A person who stays at a hotel.
Complaint
A statement about something wrong or bad.
Apologize
To say sorry for a mistake.
Delay
When something happens later than planned.
Service
Help or work done for others.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Guest
Complaint
Apologize
Delay
Service
A statement about something wrong or bad.
Help or work done for others.
A person who stays at a hotel.
To say sorry for a mistake.
When something happens later than planned.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œGuestโ€ mean?
4. What does โ€œComplaintโ€ mean?
5. What does โ€œApologizeโ€ mean?
6. What does โ€œDelayโ€ mean?
7. What does โ€œServiceโ€ mean?

Practice more with this lesson:


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