Vocabulary Flashcards and Quiz of Hotel Service Failure and Compensation – English for Hotel Receptionist – Easy Level

Apologize
to say sorry for a mistake
Compensation
something given to make up for a problem
Receptionist
a person who greets guests at a hotel
Upgrade
to give a better room or service
Uncomfortable
not feeling relaxed or pleasant

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Apologize
Compensation
Receptionist
Upgrade
Uncomfortable
something given to make up for a problem
a person who greets guests at a hotel
to give a better room or service
not feeling relaxed or pleasant
to say sorry for a mistake

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Apologize” mean?
4. What does “Compensation” mean?
5. What does “Receptionist” mean?
6. What does “Upgrade” mean?
7. What does “Uncomfortable” mean?

Practice more with this lesson:


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