Vocabulary Flashcards and Quiz of Handling Objections While Managing Tasks at the Hotel - English for Hotel Receptionist - Medium Level

Objection

A reason for disagreeing or refusing.

Refund

Money returned to someone who paid.

Policy

A rule or plan of action.

Quiet

Making little or no noise.

Polite

Showing good manners and respect.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Objection

Refund

Policy

Quiet

Polite

A rule or plan of action.

A reason for disagreeing or refusing.

Showing good manners and respect.

Making little or no noise.

Money returned to someone who paid.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Objection” mean?

4. What does “Refund” mean?

5. What does “Policy” mean?

6. What does “Quiet” mean?

7. What does “Polite” mean?

Vocabulary Flashcards and Quiz of Handling Objections While Managing Tasks at the Hotel – English for Hotel Receptionist – Medium Level