Vocabulary Flashcards and Quiz of Handling Objections in Hotel Reception - English for Hotel Receptionist - Easy Level

Guest

A person who stays at a hotel.

Complaint

A statement about something wrong.

Noisy

Making a lot of loud sounds.

Apologize

To say sorry for a mistake.

Offer

To give something to someone.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Guest

Complaint

Noisy

Apologize

Offer

Making a lot of loud sounds.

A person who stays at a hotel.

To give something to someone.

A statement about something wrong.

To say sorry for a mistake.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Guest” mean?

4. What does “Complaint” mean?

5. What does “Noisy” mean?

6. What does “Apologize” mean?

7. What does “Offer” mean?

Vocabulary Flashcards and Quiz of Handling Objections in Hotel Reception – English for Hotel Receptionist – Easy Level