English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback at the Hotel Reception – English for Hotel Receptionist – Medium Level

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by

Michael Carter
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Receptionist
A person who greets and helps guests.
Uncomfortable
Not feeling relaxed or pleasant.
Complaint
A statement about something wrong.
Solution
A way to fix a problem.
Housekeeping
Cleaning and maintaining rooms in a hotel.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Receptionist
Uncomfortable
Complaint
Solution
Housekeeping
A way to fix a problem.
Not feeling relaxed or pleasant.
A person who greets and helps guests.
A statement about something wrong.
Cleaning and maintaining rooms in a hotel.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Receptionist” mean?
4. What does “Uncomfortable” mean?
5. What does “Complaint” mean?
6. What does “Solution” mean?
7. What does “Housekeeping” mean?

Practice more with this lesson: