English Lessons

Vocabulary Flashcards and Quiz of Handling Negative Feedback at the Hotel Reception – English for Hotel Receptionist – Easy Level

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by

Michael Carter
in
Receptionist
A person who greets guests at a hotel.
Maintenance
Work done to keep something in good condition.
Guest
A person who stays at a hotel.
Complaint
A statement that something is wrong or bad.
Response
An answer or reaction to something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Receptionist
Maintenance
Guest
Complaint
Response
A person who stays at a hotel.
A statement that something is wrong or bad.
An answer or reaction to something.
Work done to keep something in good condition.
A person who greets guests at a hotel.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Receptionist” mean?
4. What does “Maintenance” mean?
5. What does “Guest” mean?
6. What does “Complaint” mean?
7. What does “Response” mean?

Practice more with this lesson:


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