English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with Unclear Requirements – English for Hotel Receptionist – Medium Level

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by

Michael Carter
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Complaint
A statement about something wrong or bad
Receptionist
A person who greets guests at a hotel
Root cause
The main reason for a problem
Housekeeping
The cleaning service in a hotel
Arrange
To organize or plan something

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Receptionist
Root cause
Housekeeping
Arrange
The cleaning service in a hotel
To organize or plan something
A person who greets guests at a hotel
A statement about something wrong or bad
The main reason for a problem

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Receptionist” mean?
5. What does “Root cause” mean?
6. What does “Housekeeping” mean?
7. What does “Arrange” mean?

Practice more with this lesson: