English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints Remotely as a Hotel Receptionist – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Complain
Say that something is wrong or not good
Maintenance
Work to keep something in good condition
Refund
Money given back for a problem
Arrange
Plan or organize something
Patience
Ability to wait without getting upset

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complain
Maintenance
Refund
Arrange
Patience
Work to keep something in good condition
Money given back for a problem
Say that something is wrong or not good
Plan or organize something
Ability to wait without getting upset

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complain” mean?
4. What does “Maintenance” mean?
5. What does “Refund” mean?
6. What does “Arrange” mean?
7. What does “Patience” mean?

Practice more with this lesson:


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