English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints by Clarifying Expectations – English for Hotel Receptionist – Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Expectation
What someone thinks will happen.
Availability
Whether something can be used or gotten.
Receptionist
A person who greets guests at a hotel.
Feedback
Information about how good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Expectation
Availability
Receptionist
Feedback
A statement that something is wrong.
A person who greets guests at a hotel.
What someone thinks will happen.
Information about how good or bad something is.
Whether something can be used or gotten.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Expectation” mean?
5. What does “Availability” mean?
6. What does “Receptionist” mean?
7. What does “Feedback” mean?

Practice more with this lesson: