English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints by Clarifying Expectations โ€“ English for Hotel Receptionist โ€“ Medium Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Expectation
What someone thinks will happen.
Availability
Whether something can be used or gotten.
Receptionist
A person who greets guests at a hotel.
Feedback
Information about how good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Expectation
Availability
Receptionist
Feedback
A person who greets guests at a hotel.
Information about how good or bad something is.
Whether something can be used or gotten.
A statement that something is wrong.
What someone thinks will happen.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œExpectationโ€ mean?
5. What does โ€œAvailabilityโ€ mean?
6. What does โ€œReceptionistโ€ mean?
7. What does โ€œFeedbackโ€ mean?

Practice more with this lesson:


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