English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel – English for Hotel Receptionist – Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a problem.
Receptionist
A person who greets guests at a hotel.
Management
People who run a business or hotel.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Receptionist
Management
A person who greets guests at a hotel.
People who run a business or hotel.
A statement that something is wrong.
Something given to make up for a problem.
To say sorry for a mistake.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Receptionist” mean?
7. What does “Management” mean?

Practice more with this lesson: