English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints at the Hotel โ€“ English for Hotel Receptionist โ€“ Easy Level

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by

Michael Carter
in
Complaint
A statement that something is wrong.
Apologize
To say sorry for a mistake.
Compensation
Something given to make up for a problem.
Receptionist
A person who greets guests at a hotel.
Management
People who run a business or hotel.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Receptionist
Management
People who run a business or hotel.
To say sorry for a mistake.
A person who greets guests at a hotel.
Something given to make up for a problem.
A statement that something is wrong.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œReceptionistโ€ mean?
7. What does โ€œManagementโ€ mean?

Practice more with this lesson:


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