English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client Emergency at a Hotel โ€“ English for Hotel Receptionist โ€“ Advanced Level

โ€”

by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Discount
A reduction in the usual price.
Housekeeping
The department that cleans hotel rooms.
Feedback
Information about how good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Discount
Housekeeping
Feedback
A statement that something is wrong or not satisfactory.
The department that cleans hotel rooms.
To say sorry for a mistake or problem.
A reduction in the usual price.
Information about how good or bad something is.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œDiscountโ€ mean?
6. What does โ€œHousekeepingโ€ mean?
7. What does โ€œFeedbackโ€ mean?

Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.