English Lessons

Vocabulary Flashcards and Quiz of Handling a Difficult Client Emergency at a Hotel – English for Hotel Receptionist – Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Discount
A reduction in the usual price.
Housekeeping
The department that cleans hotel rooms.
Feedback
Information about how good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Discount
Housekeeping
Feedback
To say sorry for a mistake or problem.
The department that cleans hotel rooms.
Information about how good or bad something is.
A statement that something is wrong or not satisfactory.
A reduction in the usual price.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Discount” mean?
6. What does “Housekeeping” mean?
7. What does “Feedback” mean?

Practice more with this lesson:


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