Solving a Guest’s Problem During Busy Hours – English for Hotel Receptionist – Advanced Level

Emma is a hotel receptionist. James has a problem with his room. Emma asks questions to help him quickly during busy hours.

🎧 Solving a Guest's Problem During Busy Hours
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Vocabulary:

Heater: A device that makes a room warm.

Window: An opening in a wall to let light and air in.

Problem: Something that is wrong and needs fixing.

Receptionist: A person who helps guests at a hotel or office.

Assist: To help someone do something.


Practice more with this lesson:


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