Sarah works as a hotel receptionist. She talks to Kevin, a difficult client. She needs to explain the check-in process clearly.
Vocabulary:
Receptionist: A person who greets and helps guests.
Client: A person who uses a service.
Priority: Something important that needs attention first.
Form: A paper with questions to fill out.
Check-in: The process of arriving and registering at a hotel.
Practice more with this lesson:
