Robert is a hotel receptionist. He talks to Laura about a problem with the room schedule. They try to find a good solution together.
Vocabulary:
Booking: An arrangement to have a room or service.
Double-booked: When two people have the same room reserved.
Upgrade: To give a better room or service for free.
Schedule: A plan of events or bookings.
Receptionist: A person who helps guests at a hotel.
Practice more with this lesson:
