Jessica welcomes a VIP guest at the hotel. She answers his questions calmly. She makes sure he feels special and cared for.
Vocabulary:
Vip: A very important person
Reassure: To make someone feel less worried
Reservation: An arrangement to have something kept for you
Late check-out: Leaving the hotel later than usual
Private car: A car used only by one person or group
Practice more with this lesson:
