Mark, a hotel receptionist, talks with a difficult client. He tries to solve her problems calmly. They discuss the issues and find solutions.
Vocabulary:
Receptionist: A person who greets and helps visitors.
Maintenance: Work done to keep things in good condition.
Air conditioner: A machine that cools the air.
Wi-fi: A way to connect to the internet without wires.
Client: A person who uses a service or buys something.
Practice more with this lesson:
