Emma works at a hotel reception. She makes phone calls to confirm bookings. Resources are limited, so she must be clear and polite.
Vocabulary:
Receptionist: A person who greets guests and answers calls
Booking: An arrangement to stay at a hotel
Confirm: To make sure something is true or correct
Resources: Things available to use, like rooms or money
Cancel: To decide not to do something planned
Practice more with this lesson:
