Emma, a hotel receptionist, faces a problem with a guest’s booking. She apologizes and offers compensation. The guest is under a tight deadline and needs quick help.
Vocabulary:
Apologize: To say sorry for a mistake.
Booking: A reservation for a room or service.
Compensation: Something given to make up for a problem.
Deadline: The latest time by which something must be done.
Patience: The ability to wait without getting angry.
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