Jessica works as a hotel receptionist. John calls about a problem in his room. Jessica asks questions to help solve the problem quickly.
Vocabulary:
Receptionist: A person who helps guests at the front desk.
Technician: A person who fixes machines or equipment.
Air conditioner: A machine that cools the air in a room.
Temperature: How hot or cold something is.
Emergency: A sudden problem that needs quick action.
Practice more with this lesson:
