Handling a Service Failure at the Hotel – English for Hotel Receptionist – Medium Level

Mia, a hotel receptionist, talks to Robert about a problem with his room. She explains the steps to fix the issue. They discuss how to make his stay better.

🎧 Handling a Service Failure at the Hotel
0:00 / 0:00
Loading subtitles…

Vocabulary:

Technician: A person who repairs machines or equipment.

Air conditioner: A machine that cools the air in a room.

Uncomfortable: Not feeling relaxed or easy.

Extra cost: Additional money needed to pay.

Response: An answer or reaction to something.


Practice more with this lesson:


Your Adblocker is also blocking Videos and Tests on this website.

Please turn off the Adblocker. Thank you.