Sophia, a hotel receptionist, talks with Michael, a difficult client. She asks follow-up questions to understand his concerns. The conversation helps improve customer service.
Vocabulary:
Noisy: Making a lot of loud sounds.
Concerns: Worries or problems someone has.
Available: Ready to be used or taken.
Prefer: To like one thing more than another.
Quiet: Making little or no noise.
Practice more with this lesson:
