Daniel is a hotel receptionist. Anna has a problem with her booking. They talk to find a solution quickly.
Vocabulary:
Booking: A reservation for a hotel room.
Upgrade: A better or more expensive option given for free or extra.
Reservation: An arrangement to have a room or service in advance.
Suite: A large, comfortable hotel room with extra space.
Breakfast: The first meal of the day, usually in the morning.
Practice more with this lesson:
