Customer Negotiation During System Outage – English for Hotel Receptionist – Easy Level

Sophia is a hotel receptionist. The system is down. David calls to ask about his booking.

🎧 Customer Negotiation During System Outage
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Vocabulary:

Booking: An arrangement to have a room or service.

System: A set of connected parts working together.

Discount: A reduction in price.

Confirm: To make sure something is true.

Included: Something that is part of a total.


Practice more with this lesson:


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