Linda is a hotel receptionist. She finishes a presentation and clears up a misunderstanding with William. They end the talk politely.
Vocabulary:
Presentation: A talk giving information to an audience.
Misunderstanding: A failure to understand something correctly.
Receptionist: A person who greets and helps visitors.
Rate: The price for a service or room.
Extra: Something added beyond the usual amount.
Practice more with this lesson:

