Michael is a hotel receptionist. He talks to Emma, a VIP guest. They check her booking details carefully.
Vocabulary:
Reservation: An arrangement to have a room or seat saved.
Booking: The act of reserving a place or service.
Vip: A very important person.
Check-in: The process of arriving and registering at a hotel.
Welcome: To greet someone in a friendly way.
Practice more with this lesson:
